Call Center Solution with Full IP and Expandable Office Communication System

The Panasonic IP PBX builds on the “Pure IP PBX” converged model as in KX-TDE100 / 200/600. As an advanced communication platforms for IP networking Environments, Supporting network as well as desktop SIP connectivity, the convergence ready products support a range of advanced IP telephones as well as digital extensions and ISDN trunks. Built as a business application environment and bundled with important business telephony applications – the KXTDE systems can easily address your business communication needs well into the 21st Century. Targeting Medium to Large businesses, single site or multiple offices.

Packed with Call Center Features
Whatever the size of your company, efficient and courteous handling of telephone calls is a major factor to successful business. Panasonic provides multiple solutions for small to medium call center, to help control and make use of the limited resources that may be available. The following call center features are integrated into the system so that, together with built-in Communication Assistant desktop productivity applications, it can solve most informal call center business needs as follows,

• Intelligent and Automated Call Routing
• Flexible Routing to Distribution Groups
• VIP Call Routing
• Automated Attendant
• Call Queue with Waiting Messages

• Walking Extensions (“Hot Desking”)
• Supervisor Call Queue Monitoring Supervisor Level Monitoring and Reporting

Furthermore, the solutions can be expanded to suit more sophisticated call centers in combination with CTI software solutions available in the market.